Refund policy

Last updated: September 13, 2026

We want you to love your UPLIGN products. If you're not fully satisfied, we're here to help.

30-Day Money-Back Guarantee

Every order is covered by our 30-day guarantee. If you're not happy with your purchase, you can request a full refund within 30 days of the delivery date — no complicated conditions.

How to Request a Refund

Email us at uplign@outlook.com with your order number and the reason for your return. We'll respond with instructions within 1-2 business days.

Return Condition

Items should be returned in the condition you'd reasonably expect for a used wellness product — you don't need to keep the original packaging, and normal signs of use from trying the product are expected and fine.

Refund Processing

Once we confirm your return request, refunds are issued to your original payment method within 5-10 business days. You'll receive an email confirmation once the refund has been processed.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We'll send a free replacement or issue a full refund — your choice, at no extra cost to you.

Return Shipping

For standard returns (change of mind, doesn't fit your needs), return shipping is the customer's responsibility. For damaged, defective, or incorrect items, we cover the cost.

Exchanges

Want a different color or size instead? Email us and we'll help arrange an exchange rather than a full return, where possible.

Questions

Reach out any time at uplign@outlook.com — we're happy to help.